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Executive Support, Content Management & Community Operations for Growing Brands

Helping founders, wellness brands, and online businesses stay organized, visible, and connected through streamlined support systems and digital operations.

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Gillian Wilkins

Remote Executive & Digital Operations Specialist · Yuma, AZ

7+
Years Experience
5★
Upwork Rating
95%
QA / SLA Score
50+
Cases / Shift
📍 US-Based · Fully Remote
Gillian Wilkins
Hi, I'm Gillian.

I'm a remote executive support and digital operations specialist with 7+ years of experience across startups, hospitality, customer support, social media management, and community operations.

I've helped businesses resolve high-volume support queues, build content systems, and keep communities engaged — while staying organized and communicating clearly every step of the way. I was promoted twice in under 18 months at Hotel Engine for consistent performance improvements to CSAT and team efficiency.

Whether you need a reliable right hand for backend operations, a content manager who understands your brand voice, or someone to keep your customers happy — I bring structure, empathy, and results.

Tools & Platforms
Salesforce
Slack
Jira
Canva
Shopify
Google Ads
Facebook Ads
🏨
Opera PMS
Gong
Lattice
Email Marketing
Zoom
What I Offer

Services Designed to Simplify Your Business

🗂️

Executive Support

Behind-the-scenes support so you can focus on what matters most. I handle the details that keep your business running smoothly every day.

Calendar Management Inbox Support CRM Organization Research Scheduling
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📱

Social Media & Content

Consistent, on-brand content that builds your audience and drives engagement — without the overwhelm of managing it yourself.

Content Calendars Canva Graphics Captions & Copy Scheduling Engagement
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💬

Customer & Community Support

Empathetic, efficient support that keeps your customers happy and your community thriving across every channel.

Email Support Customer Care Moderation Podcast Coordination Outreach
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Experience

Brands & Organizations I've Supported

From fast-moving tech startups to wellness organizations and hospitality brands — the same professionalism and care every time.

Hotel Engine Careem (UAE) Ellie Mental Health Democracy Does Podcast Arms Wide Open ABA Therapy Visit Yuma Yuma Crossing Heritage Four Points by Sheraton
Featured Work

Projects That Made a Difference

📲
Social Media Management

Mental Health Social Media Management

Developed and managed educational content and awareness campaigns for a wellness brand across Instagram and Pinterest, maintaining consistent daily posting and growing audience engagement.

🎙️
Podcast Operations

Podcast Operations Support

Coordinated guest outreach, managed email newsletters, handled episode promotion, and supported community engagement for an active podcast brand.

🎯
Customer Support Operations

High-Volume Customer Support

Resolved 50+ cases per shift with 95%+ QA and SLA compliance at Hotel Engine, earning two promotions in under 18 months for measurable CSAT and team efficiency improvements.

Client Reviews

What Clients Are Saying

"
★★★★★

"I enjoyed my time working with Gillian, she is extremely organized, responsive, and professional. I appreciated the regular communication and keeping me in the loop with all the marketing activities she was assisting me with. Highly recommend her for digital marketing, social media growth, and content creation."

JA
Jackie A.
LinkedIn & Email Marketing Client
⭐ Upwork · 5.0 · April 2026
"
★★★★★

"Gill is really professional and easy to communicate with. She did everything well, exactly according to our requirements. Hope to work together in the future!"

C
Verified Client
Instagram & Pinterest Daily Posting
⭐ Upwork · 5.0 · September 2025
"
★★★★★

"Gillian was fantastic to work with — professional, efficient, and highly dependable. She approached the project with a great attitude and delivered exactly what was needed, right on schedule. Communication was smooth throughout, and she made the process easy from beginning to end. I'd definitely work with Gillian again."

N
Natural Brand Client
Photography Project · Brand S19
⭐ Upwork · 5.0 · June 2025
"
★★★★★

"Gillian is a pleasant worker and willing to help. She has a positive attitude."

C
Verified Client
Social Media & Virtual Assistance
✓ Solution Oriented ✓ Clear Communicator ✓ Professional
⭐ Upwork · 4.0 · March 2026
Ready to Start?

Need reliable backend support
for your business?

Let's talk about how I can help you stay organized, grow your presence, and support your customers — so you can focus on the big picture.

Book a Discovery Call

Or reach out directly: wilkinsgillp@gmail.com  ·  856-725-0328